Personal shopper Gwen's newest client, Charlie, is a high-rolling, workaholic, single father. When Gwen meets his 8-year-old son, Owen, during a package drop, she is saddened to see just how little time Charlie spends with him. Determined to get Charlie to appreciate his family, Gwen makes it her Christmas mission to get him into the festive spirit.
Lucy, zatürre nedeniyle hastaneye kaldırılan ve durumu giderek kötüleşen beş yaşında bir kızdır ve yolu Edgar isimli bir suçluyla kesişir. Fakat Lucy'nin özel bir yeteneği vardır. Ölmüş dedesi Jackson’ı görebilmekte ve onunla konuşabilmektedir. Jackson, Lucy'e bir melek olduğunu ve bir görevi olduğunu iletir. Lucy'nin görevinin Edgar'ın kalbini yumuşatmak ve Tanrı'ya yaklaştırmak olduğunu söyler. Edgar ise hapisten yeni çıkmış, sert ve acımasız biridir.
The second-half of the movie picks up in the present day, seven years later, with Ryan returning home from being on the road touring as a professional singer and Molly working at her father's corporation.
In a suburban landscape, the lives of several families interlace with loss, despair and personal crisis. Esther Gold has lost focus on all but caring for her comatose son, Paul, and neglects her daughter and husband. Lawyer Jim Train is devoted to his career, not his family. Helen Christianson wants to find a new spark in life, while Annette Jennings tries to rebuild hers.
Two separate stories mesh - in the first, a young music teacher, Maggie Andrews, begins dying of a heart condition and her son Nathan tries to get a pair of Christmas shoes for her before she dies. In the second, lawyer Robert Layton and his wife Kate are slowly drifting apart and the matter comes to a head during Christmas when Kate takes over for Maggie for the school choir.