Teenager Ursula is in trouble at school - she doesn't pay attention in class and occasionally truants. She also lies to her parents to free herself from the imposed "barrier". Eventually, all her faults come to light. The girl must bear the consequences of her behavior.
Emily arrives home, hoping to visit her parents, only to discover that they are leaving on a trip of their own. As she stays at their house for the holidays, their HOA is determined to get Emily to participate in the neighborhood’s many Christmas festivities.
Ethan, always the nice guy, wakes up in a new reality at Christmas. Initially, he is enthralled with his new life but soon realizes that it's not what he thought it would be.
Claire is an MI5 agent who goes undercover as the royal nanny. She must overcome the challenges of her assignment, like resisting the charms of Prince Colin, while keeping the family safe at Christmas.
Krissy Kringle receives a delivery intended for Santa Claus. A magical book that shows if a person has been naughty or nice. She uses the book's power to find out about those around her, which leads to some very unusual and unintended results. Krissy realizes that everyone has some good and some not so good in them.
Romance novelist Emilia is a whirlwind who blows back into the lives of her adult children, Taylor and Zach, under the pretense of a book signing arranged by her hometown's local book shop. As Emilia tries to reconnect, Taylor and Zach explore new and past relationships through an app that boasts old-fashioned human connection by way of the classified ad. Zach is given a chance to heal old wounds while Taylor matches with a woman that changes the way she's always thought about love.